Delivery Information

Service	Delivery Cost	Expected Arrival
UK Standard UK Delivery	Over £100 - FREE Under £100 - £2.95 / £4.95 (18+)	5-10 days
UK Express Delivery	£4.95 /£5.95 (18+)	1-3 days
UK DPD Next Day Tracked*	£7.95 / £9.95 (18+)	Next day – when ordered before 2pm
UK Store Pick Up	FREE	Pick up in Cheltenham. Checkout using our GL51 8PL postcode
International	Please select country in basket for accurate cost	Standard or Express Accurate delivery estimate provided at checkout

Service	Delivery Cost	Expected Arrival
UK Standard UK Delivery	Over £100 - FREE Under £100 - £2.95 / £4.95 (18+)	5-10 days
UK Express Delivery	£4.95 /£5.95 (18+)	1-3 days
UK DPD Next Day Tracked*	£7.95 / £9.95 (18+)	Next day – when ordered before 2pm
UK Store Pick Up	FREE	Pick up in Cheltenham. Checkout using our GL51 8PL postcode
International	Please select country in basket for accurate cost	Standard or Express Accurate delivery estimate provided at checkout

*Next day delivery is not available on Sundays or to the Scottish Highlands, Northern Ireland or Channel Islands.

** Orders placed for delivery outside the UK may incur customs fees.

Orders before 2pm for same day dispatch on all Express and Next Day UK orders including engraved orders 7 days a week

How are UK orders delivered?

For UK mainland standard and express deliveries we use a Royal Mail service. Next day deliveries are sent using DPD.

How are international orders delivered?

International orders will be sent via our export partner Global-e. All local taxes and import duties are shown at checkout.

Can I track my order?

You will receive an email with your tracking number. To view your delivery status visit DPD or Royal Mail and add in your tracking number. For international orders track your order on the Global-e page using the order number sent from Global-e.

Does the package need to be signed for?

Only packages sent via Special Delivery will need to be signed for by the recipient. If the recipient is unavailable at the time of delivery, a contact card should be left by the delivery person inviting the recipient to get in touch with them and reschedule a new delivery at a suitable time.

Can I arrange a specific delivery date with you?

Yes, we are here to assist and will do whatever we can do make sure you receive the item at a convenient time. Please note that both timed and Saturday deliveries do carry a surcharge. If you require your order to be sent using a premium service, please contact us.

Our Packaging and The Environment:

All of the packaging we use is plastic free and can either be composted, reused, or recycled at home. We still receive a number of products from our suppliers wrapped individually in plastic, which means you may receive some of this in your parcel. By eliminating plastic from our own packaging, we are reducing our internal waste and using this as a platform to make suppliers stand up and take note. By getting in contact with the manufacturers and requesting changed we can reduce unwanted plastic waste even further, and we're already seeing improvements!

Pick up in store:
All our products can be picked up from our store at 24, Lansdown Estate, Cheltenham, Gloucestershire GL51 8PL. Simply add in the address above as the delivery address and select pick up in-store as the delivery method.

How much will my delivery cost, and when will I recieve it?

Delivery Service	Delivery Cost	Expected Arrival
UK Standard	Over £30 – FREE* Under £30 - £2.99*	3-5 business days
UK Standard 18+	£4.99	3-5 business days
UK Express	£3.99*	1-3 business days
UK Express 18+	£7.99	1-3 business days
UK DPD Next Day*	£7.99	Next day – Order before 2pm. Excludes Sundays.
UK Local Collect	£4.99* / £7.99 18+	Pick up from one of over 10,000 Post Office locations
International Tracked	Please select country in basket for accurate cost	5-10 business days
Republic of Ireland DPD Tracked	£7.99	2-3 business days

*Excludes bladed products. Delivery via age verified delivery service.

**Next day delivery is not available to the Scottish Highlands, Northern Ireland or Channel Islands.

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Orders received by 2pm weekdays will be dispatched the same day using your selected delivery method.

Orders placed after 2pm will be dispatched the next working day.

How are UK orders delivered?

For UK mainland standard and express deliveries we use a Royal Mail service. Next day deliveries are sent using DPD.

How are UK bladed products delivered?

In line with legal requirements regarding online sales of bladed products, the postman may require ID to prove that the recipient is over 18.

How are international orders delivered?

International orders will be sent using Landmark Global, orders to the Republic of Ireland will be sent using DPD. Please note, larger orders outside the EU may be subject to local taxes.

Can I track my order?

If you place your order using a DPD delivery service, you will receive your tracking details directly from the courier. International tracking numbers will be sent by e-mail directly from ourselves when your order is dispatched. If your order is being delivered using a standard or express service, please contact us for your tracking details.

Can I arrange a specific delivery date with you?

Yes, we are here to assist and will do whatever we can to make sure you receive the item at a convenient time. Please contact us before placing your order to discuss this.

Our Packaging and The Environment:

All of the packaging we use is plastic free and can either be composted, reused, or recycled at home. We still receive a few products from our suppliers in plastic packagng, which means you may receive some of this in your parcel. By eliminating plastic from our own packaging, we are reducing our internal waste and using this as a platform to make suppliers stand up and take note. By getting in contact with the manufacturers and requesting changes we can reduce unwanted plastic waste even further, and we're already seeing improvements!